A clear next step.
Find an answer, finish setting up, or get help with your card. Choose what you need a hand with.
Getting started
Where do I start with a new card?
Open activation, enter the private code inside your package, sign in, and choose “Add to my account”. Then find your card under Ready to set up. The setup guide walks through each step.
Do I need to install an app?
No separate Neffi app is required. Setup and editing happen in your browser. The person opening your published profile doesn’t need an app or a Neffi account either.
I stopped during setup. Can I finish later?
Yes. If you already added the card to your account, sign in and find it under Ready to set up. You don’t need the activation code to resume.
Activation
What is the QR in my package for?
It opens the activation page. It’s the same QR across packages and doesn’t contain your private activation code. Type the code from inside your sealed package when prompted.
My code can’t be used. What should I do?
If you already added this card, sign in to find it. Otherwise, contact support. Don’t post your activation code or put it in a support message.
The wrong account is shown before I add my card.
Choose the option to switch account before you confirm “Add to my account”. If you already added it to the wrong account, contact support for an ownership check. There is no self-service card transfer.
Your profile
What can I put on my profile?
Your identity and contact details, links, social profiles, and work. Supported content includes About, projects, links, Save contact, booking links, and a contact form. Explore the product for a closer look.
Can I change links or contact details later?
Yes. Sign in, open your profile, and edit the details you want to share. Your physical card keeps its permanent link. A content change doesn’t require a replacement card.
What makes my profile visible to other people?
Your card needs to be activated, connected to a published profile, and turned on. A draft or unpublished profile isn’t available to visitors. Check your profile’s publish status and your card’s settings in your account.
Account & sign-in
How do I sign in?
Use Google or a six-digit email code. Neffi does not use passwords. Make sure you use the sign-in method associated with the account that owns your card.
I can still access my email. Can I change it?
Yes. Sign in and open Account settings to change your email and verify the new address. You may be asked to sign in again before making the change.
I’ve lost access to my email or Google account.
Contact support so Neffi can verify your account. Don’t sign in with a new email to try to move your card. If support has already sent a recovery code, use Complete recovery before signing in with the new address.
Something isn’t working
The phone doesn’t react to the card.
Check whether the phone supports NFC and whether NFC is enabled where the device offers that setting. Try its NFC reading area again. You can use the Sharing QR as an alternative. If the card still isn’t working, contact support.
My profile says it isn’t available.
Sign in to your own account and check that the card is connected to a published profile and turned on. Visitors see a general unavailable message, so it won’t explain the private account reason. If your settings look right, ask support.
My card is missing from my account.
Check that you signed in to the account used when claiming the card. Different email addresses can belong to separate accounts. If you still can’t find it, contact support rather than creating another account.